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1. 
Cover image for Crucial conversations tools for talking when stakes are high
Crucial conversations tools for talking when stakes are high
Author 
Patterson, Kerry, 1946- Grenny, Joseph. McMillan, Ron. Switzler, Al.
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ONLINE
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Online Library~1
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2. 
Cover image for Conflict and crisis communication principles and practices
Conflict and crisis communication principles and practices
Author 
Ireland, Carol A. Fisher, Martin J. Vecchi, Gregory M.
Preferred Shelf Number 
ONLINE
Electronic Access 
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3. 
Cover image for Managing risk in communication encounters strategies for the workplace
Managing risk in communication encounters strategies for the workplace
Author 
Waldron, Vincent R. Kassing, Jeffrey W.
Preferred Shelf Number 
ONLINE(368806.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/managing-risk-in-communication-encounters
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4. 
Cover image for Resolving community conflicts and problems : public deliberation and sustained dialogue
Resolving community conflicts and problems : public deliberation and sustained dialogue
Author 
Lohmann, Roger A., 1942- Van Til, Jon.
Preferred Shelf Number 
ONLINE
Electronic Access 
http://www.jstor.org/stable/10.7312/lohm15168
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Online Library~1
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