Title:
Advances in the human side of service engineering
Author:
Spohrer, James C.
ISBN:
9781439870273
Publication Information:
Boca Raton, Fla. : CRC Press, 2013.
Physical Description:
xiv, 476 p. : ill. (some col.).
Series:
Advances in human factors and ergonomics series
Series Title:
Advances in human factors and ergonomics series
Contents:
section 1. Health services -- section 2. Service innovation -- section 3. Societal factors -- section 4. Service system frameworks -- section 5. Service design -- section 6. Organizations and change -- section 7. Value co-creation and customers.
Holds:
Copies:
Available:*
Library | Material Type | Item Barcode | Shelf Number | Status | Item Holds |
|---|---|---|---|---|---|
Searching... | E-Book | 290825-1001 | ONLINE | Searching... | Searching... |