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1. 
Cover image for Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Author 
Schiffman, Stephan.
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ONLINE
Electronic Access 
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2. 
Cover image for Customer service in libraries best practices
Customer service in libraries best practices
Author 
Harmon, Charles, 1960- Messina, Michael.
Preferred Shelf Number 
ONLINE
Electronic Access 
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=537768
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3. 
Cover image for A guide to IT contracting checklists, tools, and techniques
A guide to IT contracting checklists, tools, and techniques
Author 
Overly, Michael R. Karlyn, Matthew A.
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ONLINE
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4. 
Cover image for Optimizing academic library services in the digital milieu : digital devices and their emerging trends
Optimizing academic library services in the digital milieu : digital devices and their emerging trends
Author 
Ryan, Brendan.
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ONLINE(356127.1)
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9781843347323
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5. 
Cover image for Advances in the human side of service engineering
Advances in the human side of service engineering
Author 
Spohrer, James C. Freund, Louis E.
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ONLINE
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