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Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Title:
Customer-driven operations aligning quality tools and business processes for customer excellence
Author:
Ahoy, Christopher K.
ISBN:
9780071608329
Publication Information:
New York : McGraw Hill Professional, 2011.
Physical Description:
1 electronic text (xiv, 272 p. : ill.) : PDF file.
Series:
McGraw Hill ebook library. Business, Sales & marketing
Series Title:
McGraw Hill ebook library. Business, Sales & marketing
Electronic Access:
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