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Cover image for Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
Title:
Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
Author:
Grigoroudis, Evangelos. author.
ISBN:
9781441916402
Physical Description:
X, 308p. 129 illus. online resource.
Series:
International Series in Operations Research & Management Science, 139
Series Title:
International Series in Operations Research & Management Science, 0884-8289 ; 139
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