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Title:
Introduction to service engineering
Author:
Salvendy, Gavriel, 1938-
ISBN:
9780470569627
Publication Information:
Hoboken, N.J. : John Wiley & Sons, c2010.
Physical Description:
xii, 659 p. : ill. ; 25 cm.
Subject Term:
Computer networks -- Management.

Service industries -- Information technology.

Customer services -- Information technology.

Service-oriented architecture (Computer science)

Systems engineering.

Management science.
Added Author:
Salvendy, Gavriel, 1938-

Karwowski, Waldemar, 1953-
Added Corporate Author:
Wiley InterScience (Online service)
Electronic Access:
John Wiley http://dx.doi.org/10.1002/9780470569627
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