Cover image for Service systems management and engineering creating strategic differentiation and operational excellence
Title:
Service systems management and engineering creating strategic differentiation and operational excellence
Author:
Chang, C. M. (Ching Ming), 1935-
ISBN:
9780470900208
Publication Information:
Hoboken, N.J. : John Wiley & Sons, c2010.
Physical Description:
1 online resource (xxx, 690 p.) : ill.
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Electronic Access:
John Wiley http://dx.doi.org/10.1002/9780470900208
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