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Author 
Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.
Preferred Shelf Number 
HD9980.5 Z45 2009
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Hunt, Brian, author. Iverg¿̐ưard, Toni, author.
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ONLINE(356659.1)
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Author 
Gallo, Carmine.
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ONLINE
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Author 
Imbriano, Lou.
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ONLINE
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Lucas, Robert W.
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ONLINE
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Anderson, Kristin, 1962- Kerr, Carol.
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ONLINE
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Michelli, Joseph A., 1960-
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ONLINE
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Mooney, Kelly. Bergheim, Laura, 1962-
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ONLINE
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Brennan, Charles D.
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ONLINE
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Ahoy, Christopher K.
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ONLINE
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Knapp, Duane E.
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ONLINE
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Hodge, Richard. Schachter, Lou.
Preferred Shelf Number 
ONLINE
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