Title:
Advances in the human side of service engineering
Author:
Spohrer, James C.
ISBN:
9780429065156
Physical Description:
1 online resource (xiv, 476 pages)
Series:
Advances in human factors and ergonomics series
Advances in human factors and ergonomics series.
Contents:
section 1. Health services -- section 2. Service innovation -- section 3. Societal factors -- section 4. Service system frameworks -- section 5. Service design -- section 6. Organizations and change -- section 7. Value co-creation and customers.
Electronic Access:
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Library | Material Type | Item Barcode | Shelf Number | Status | Item Holds |
|---|---|---|---|---|---|
Searching... | E-Book | 538620-1001 | T60 .A43 2013 | Searching... | Searching... |