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1. 
Cover image for Managing customer value : creating quality and service that customers can see
Managing customer value : creating quality and service that customers can see
Author 
Gale, Bradley T. Wood, Robert Chapman.
Preferred Shelf Number 
HF5415.157 G34 2010
Format: 
Availability 
Beytepe Library~1
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2. 
Cover image for Integrated management systems : a practical approach to transforming organizations
Integrated management systems : a practical approach to transforming organizations
Author 
Lee, Thomas H., 1923- Shiba, Shoji, 1933- Wood, Robert Chapman.
Preferred Shelf Number 
HD 31 L3727 1999
Format: 
Availability 
Beytepe Library~1
Available:
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