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1. 
Cover image for Sentiment analysis and knowledge discovery in contemporary business
Sentiment analysis and knowledge discovery in contemporary business
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Rajput, Dharmendra Singh, 1985- editor. Thakur, Ramjeevan Singh, 1974- editor. Basha, S. Muzamil, 1986- editor. IGI Global, publisher.
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Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
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Whyte, Grafton, author.
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Cover image for Customer experience innovation : how to get a lasting market edge
Customer experience innovation : how to get a lasting market edge
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Dew, Robert, author. Allen, Cyrus, author.
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Cover image for Optimizing millennial consumer engagement with mood analysis
Optimizing millennial consumer engagement with mood analysis
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Dasgupta, Sabyasachi, 1982- editor. Grover, Priya, 1974- editor. IGI Global, publisher.
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Cover image for Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia
Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia
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Lokman, Anitawati Mohd. editor. Yamanaka, Toshimasa. editor. Lévy, Pierre. editor. Chen, Kuohsiang. editor. Koyama, Shinichi. editor.
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Cover image for Customer's new voice : extreme relevancy and experience through volunteered customer information
Customer's new voice : extreme relevancy and experience through volunteered customer information
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McKean, John, 1956-
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Cover image for Implementing SAP¿̐ư CRM : the guide for business and technology managers
Implementing SAP¿̐ư CRM : the guide for business and technology managers
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Kale, Vivek, author.
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Cover image for Mistreatment in organizations
Mistreatment in organizations
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Perrewe, Pamela L. Halbesleben, Jonathon R. B. Rosen, Christopher C.
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Cover image for Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
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Cao, Longbing. editor. Zeng, Yifeng. editor. An, Bo. editor. Symeonidis, Andreas L. editor. Gorodetsky, Vladimir. editor.
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Cover image for Analytics and dynamic customer strategy : big profits from big data
Analytics and dynamic customer strategy : big profits from big data
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Tanner, John F.
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Cover image for How to read a client from across the room win more business with the proven character code system to decode verbal & nonverbal communication
How to read a client from across the room win more business with the proven character code system to decode verbal & nonverbal communication
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Mychals, Brandy.
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Cover image for Stand out social marketing 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence
Stand out social marketing 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence
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Lewis, Mike, 1975-
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Cover image for Likeable business why today's consumers demand more and how leaders can deliver
Likeable business why today's consumers demand more and how leaders can deliver
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Kerpen, Dave. Braun, Theresa. Pritchard, Valerie.
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Cover image for Running the gauntlet essential business lessons to lead, drive change, and grow profits
Running the gauntlet essential business lessons to lead, drive change, and grow profits
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Hayzlett, Jeffrey W. Eber, Jim.
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Cover image for Fearless referrals boost your confidence, break down doors, build a powerful client list
Fearless referrals boost your confidence, break down doors, build a powerful client list
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Anderson, Matt.
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Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
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Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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Cover image for The power of Foursquare 7 innovative ways to get your customers to check in wherever they are
The power of Foursquare 7 innovative ways to get your customers to check in wherever they are
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Gallo, Carmine.
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18. 
Cover image for Winning body language for sales professionals control the conversation and connect with your customer--without saying a word
Winning body language for sales professionals control the conversation and connect with your customer--without saying a word
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Bowden, Mark, 1970- Ford, Andrew.
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Cover image for Customers first dominate your market by winning them over where it counts the most
Customers first dominate your market by winning them over where it counts the most
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Bueno, Bolivar J.
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Cover image for Value-based pricing drive sales and boost your bottom line by creating, communicating and capturing customer value
Value-based pricing drive sales and boost your bottom line by creating, communicating and capturing customer value
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Macdivitt, Harry. Wilkinson, Mike, 1953-
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Cover image for The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
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Metz, Adam.
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Cover image for Consumer-brand relationships theory and practice
Consumer-brand relationships theory and practice
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Fournier, Susan. Breazeale, Michael, 1964- Fetscherin, Marc.
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Cover image for The 4A's of marketing creating value for customers, companies and society
The 4A's of marketing creating value for customers, companies and society
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Sheth, Jagdish N. Sisodia, Rajendra.
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Cover image for Find your next using the business genome approach to find your company's next competitive edge
Find your next using the business genome approach to find your company's next competitive edge
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Kates, Andrea.
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Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
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Gallo, Carmine.
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Cover image for The financial services marketing handbook tactics and techniques that produce results
The financial services marketing handbook tactics and techniques that produce results
Author 
Ehrlich, Evelyn, 1950- Fanelli, Duke, 1954-
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27. 
Cover image for Clients, clients, and more clients create an endless stream of new business with the power of psychology
Clients, clients, and more clients create an endless stream of new business with the power of psychology
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Kase, Larina.
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28. 
Cover image for Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income
Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income
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Weiss, Alan, 1946-
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Cover image for Statistical methods in customer relationship management
Statistical methods in customer relationship management
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Kumar, V., 1957- Petersen, J. Andrew.
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Cover image for Top market strategy applying the 80/20 rule
Top market strategy applying the 80/20 rule
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Kruger, Elizabeth Rush.
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Cover image for Customer relationship management
Customer relationship management
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Anderson, Kristin, 1962- Kerr, Carol.
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Cover image for The inside advantage the strategy that unlocks the hidden growth in your business
The inside advantage the strategy that unlocks the hidden growth in your business
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Bloom, Robert H. Conti, Dave.
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Cover image for 25 toughest sales objections (and how to overcome them) surefire techniques for conquering any resistance and closing the deal
25 toughest sales objections (and how to overcome them) surefire techniques for conquering any resistance and closing the deal
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Schiffman, Stephan.
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Cover image for The old rules of marketing are dead the 6 new rules to reinvent your brand & reigniting your business
The old rules of marketing are dead the 6 new rules to reinvent your brand & reigniting your business
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Pearson, Timothy R.
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Cover image for Accelerate the sale kick-start your personal selling style to close more sales, faster
Accelerate the sale kick-start your personal selling style to close more sales, faster
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Rodgers, Mark.
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Cover image for The Dentsu way secrets of cross switch marketing from the world's most innovative advertising agency
The Dentsu way secrets of cross switch marketing from the world's most innovative advertising agency
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Sugiyama, Kotaro. Andree, Tim.
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Cover image for The innovation secrets of Steve Jobs insanely different : principles for breakthrough success
The innovation secrets of Steve Jobs insanely different : principles for breakthrough success
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Gallo, Carmine.
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Cover image for Built to serve how to drive the bottom line with people-first practices
Built to serve how to drive the bottom line with people-first practices
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Sanders, Dan J.
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Cover image for The Disney way harnessing the management secrets of Disney in your company
The Disney way harnessing the management secrets of Disney in your company
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Capodagli, Bill, 1948- Jackson, Lynn, 1955-
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Cover image for Fast innovation achieving superior differentiation, speed to market, and increased profitability
Fast innovation achieving superior differentiation, speed to market, and increased profitability
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George, Michael L. Works, James. Watson-Hemphill, Kimberly.
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Cover image for The new age of innovation driving cocreated value through global networks
The new age of innovation driving cocreated value through global networks
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Prahalad, C. K. Krishnan, M. S. (Mayuram S.)
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Cover image for The ten demandments rules to live by in the age of the demanding consumer
The ten demandments rules to live by in the age of the demanding consumer
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Mooney, Kelly. Bergheim, Laura, 1962-
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Cover image for Turn clicks into customers proven marketing techniques for converting online traffic into revenue
Turn clicks into customers proven marketing techniques for converting online traffic into revenue
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Forrester, Duane.
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Cover image for Lead generation for the complex sale boost the quality and quantity of leads to increase your ROI
Lead generation for the complex sale boost the quality and quantity of leads to increase your ROI
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Carroll, Brian J. (Brian James), 1970-
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Cover image for Get noticed-- get referrals build your client base and your business by making a name for yourself
Get noticed-- get referrals build your client base and your business by making a name for yourself
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Lublin, Jill. Steisel, Mark.
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Cover image for Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stay
Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stay
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Roman, Ernan.
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Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
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Knapp, Duane E.
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Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
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Hodge, Richard. Schachter, Lou.
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Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
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Richardson, Linda, 1944-
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Cover image for The next evolution of marketing connect with your customers by marketing with meaning
The next evolution of marketing connect with your customers by marketing with meaning
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Gilbreath, Bob.
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Cover image for The big book of marketing lessons and best practices from the world's greatest companies
The big book of marketing lessons and best practices from the world's greatest companies
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Bennett, Anthony G.
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Cover image for Master data management and data governance
Master data management and data governance
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Berson, Alex. Dubov, Lawrence. Berson, Alex. Master data management and customer data integration for a global enterprise.
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Cover image for Entity resolution and information quality
Entity resolution and information quality
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Talburt, John R.
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Cover image for Systems thinking from heresy to practice : public and private sector studies
Systems thinking from heresy to practice : public and private sector studies
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Zokaei, Keivan. Seddon, John, 1952- O'Donovan, Brendan.
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Cover image for Business plans that work a guide for small business
Business plans that work a guide for small business
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Zacharakis, Andrew. Spinelli, Stephen. Timmons, Jeffry A. Timmons, Jeffry A. Business plans that work.
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Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
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Lucas, Robert W.
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Cover image for The big book of people skills games
The big book of people skills games
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Scannell, Edward E. Rickenbacher, Colleen A.
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Cover image for Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
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Facella, Paul. Genn, Adina M.
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Cover image for Likeable social media how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (& other social networks)
Likeable social media how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (& other social networks)
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Kerpen, Dave.
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60. 
Cover image for The essential sales management handbook your secret weapon to success
The essential sales management handbook your secret weapon to success
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Gschwandtner, Gerhard.
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Cover image for Perfect selling open the door, close the deal
Perfect selling open the door, close the deal
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Richardson, Linda, 1944-
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62. 
Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals
Take your sales to the next level advanced skills to build stronger relationships and close more deals
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Brennan, Charles D.
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63. 
Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
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Azevedo, Abaet�e de. Pomeranz, Ricardo.
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64. 
Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
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Ahoy, Christopher K.
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Cover image for The psychology of sales success learn to think like your customer to close every sale
The psychology of sales success learn to think like your customer to close every sale
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Gschwandtner, Gerhard.
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66. 
Cover image for Master data management in practice achieving true customer MDM
Master data management in practice achieving true customer MDM
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Cervo, Dalton, 1967- Allen, Mark, 1953-
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67. 
Cover image for Relational contracting for construction excellence principles, practices and case studies
Relational contracting for construction excellence principles, practices and case studies
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Chan, Albert P. C. Chan, Daniel W. M. Yeung, John F. Y.
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Cover image for Flip the funnel how to use existing customers to gain new ones
Flip the funnel how to use existing customers to gain new ones
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Jaffe, Joseph, 1970-
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69. 
Cover image for Stakeholder marketing
Stakeholder marketing
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Gledhill, Michelle.
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Relationship marketing a consumer experience approach
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Baron, Steve (J. Steve) Conway, A. (Anthony) Warnaby, Gary.
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Data mining techniques in CRM inside customer segmentation
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Tsiptsis, Konstantinos. Chorianopoulos, Antonios. Wiley InterScience (Online service)
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Social media 101 tactics and tips to develop your business online
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Brogan, Chris.
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Construction stakeholder management
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Chinyio, E. (Ezekiel) Olomolaiye, Paul O. Wiley InterScience (Online service)
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CIM revision cards delivering customer value
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Donnelly, Ray.
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CIM coursebook delivering customer value through marketing
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Donnelly, Ray. Linton, Colin.
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All for one 10 strategies for building trusted client partnerships
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Sobel, Andrew, 1955-
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Clients driving innovation
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Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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Cover image for User-centered design stories real-world UCD case files
User-centered design stories real-world UCD case files
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Managing global customers an integrated approach
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Yip, George S. Bink, Audrey J. M.
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User-centered design stories real-world UCD case files
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Location and Personalisation Delivering online and mobility services
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Ralph, Daniel, ed. Searby, Stephen, ed.
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Customer relationship management systems handbook
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Sharp, Duane E.
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Telecommunications Quality of Service Management
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Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter
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CRM redefining customer relationship management
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Peel, Jeffrey.
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Integrating ERP, CRM, supply chain management, and smart materials
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