Limit Search Results
Author
SpringerLink (Online service)
(13)
Wiley InterScience (Online service)
(4)
Michelli, Joseph A., 1960-
(2)
Nah, Fiona. editor.
(2)
Siau, Keng. editor.
(2)
Language
Publication Date
-
Subject
Customer services.
(17)
Consumer satisfaction.
(13)
Customer relations.
(12)
Customer services -- Management.
(6)
Strategic planning.
(5)
Material Type
Library
Switch to list view
Switch to thumbnail view
Select an Action
64 Results Found Subscribe to search results
0000000000000000000000000000000000000000000000000000000000000000DEFAULT
Print
1. 
Cover image for Quality of experience engineering for customer added value services from evaluation to monitoring
Quality of experience engineering for customer added value services from evaluation to monitoring
Author 
Mellouk, Abdelhamid. Cuadra-Sanchez, Antonio.
Preferred Shelf Number 
ONLINE(342095.1)
Electronic Access 
Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=1734306
ebrary http://site.ebrary.com/id/10892210
John Wiley http://dx.doi.org/10.1002/9781118984352
MyiLibrary http://www.myilibrary.com?id=627088
Image http://images.contentreserve.com/ImageType-100/0128-1/{C24F5D93-4F6B-4831-A70A-50DE93C135C8}Img100.jpg
Format: 
Availability 
Online Library~1
Available:
Copies:
2. 
Cover image for Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Author 
Schiffman, Stephan.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
3. 
Cover image for Protecting main street measuring the customer experience in financial services for business and public policy
Protecting main street measuring the customer experience in financial services for business and public policy
Author 
Lubin, Paul C.
Preferred Shelf Number 
ONLINE
Electronic Access 
Click here to view
Format: 
Availability 
Online Library~1
Available:
Copies:
4. 
Cover image for Managing social media practices in the digital economy
Managing social media practices in the digital economy
Author 
Alavi, Shirin, 1980- editor. Ahuja, Vandana, editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2316535
Format: 
Availability 
Online Library~1
Available:
Copies:
5. 
Cover image for HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part I
HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part I
Author 
Nah, Fiona. editor. Siau, Keng. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(521104.1)
Electronic Access 
https://doi.org/10.1007/978-3-031-35969-9
Format: 
Availability 
Online Library~1
Available:
Copies:
6. 
Cover image for HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part II
HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part II
Author 
Nah, Fiona. editor. Siau, Keng. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(521105.1)
Electronic Access 
https://doi.org/10.1007/978-3-031-36049-7
Format: 
Availability 
Online Library~1
Available:
Copies:
7. 
Cover image for Performance Evaluation Methodologies and Tools 15th EAI International Conference, VALUETOOLS 2022, Virtual Event, November 2022, Proceedings
Performance Evaluation Methodologies and Tools 15th EAI International Conference, VALUETOOLS 2022, Virtual Event, November 2022, Proceedings
Author 
Hyytiä, Esa. editor. Kavitha, Veeraruna. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(520408.1)
Electronic Access 
https://doi.org/10.1007/978-3-031-31234-2
Format: 
Availability 
Online Library~1
Available:
Copies:
8. 
Cover image for Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part II
Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part II
Author 
Alfnes, Erlend. editor. Romsdal, Anita. editor. Strandhagen, Jan Ola. editor. von Cieminski, Gregor. editor. Romero, David. editor.
Preferred Shelf Number 
XX(520611.1)
Electronic Access 
https://doi.org/10.1007/978-3-031-43666-6
Format: 
Availability 
Online Library~1
Available:
Copies:
9. 
Cover image for Collaborative Networks in Digitalization and Society 5.0 24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain, September 27-29, 2023, Proceedings
Collaborative Networks in Digitalization and Society 5.0 24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain, September 27-29, 2023, Proceedings
Author 
Camarinha-Matos, Luis M. editor. Boucher, Xavier. editor. Ortiz, Angel. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(520625.1)
Electronic Access 
https://doi.org/10.1007/978-3-031-42622-3
Format: 
Availability 
Online Library~1
Available:
Copies:
10. 
Cover image for Advanced Communication and Intelligent Systems Second International Conference, ICACIS 2023, Warsaw, Poland, June 16-17, 2023, Revised Selected Papers, Part II
Advanced Communication and Intelligent Systems Second International Conference, ICACIS 2023, Warsaw, Poland, June 16-17, 2023, Revised Selected Papers, Part II
Author 
Shaw, Rabindra Nath. editor. Paprzycki, Marcin. editor. Ghosh, Ankush. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(520700.1)
Electronic Access 
https://doi.org/10.1007/978-3-031-45124-9
Format: 
Availability 
Online Library~1
Available:
Copies:
11. 
Cover image for Clinical Laboratory Management
Clinical Laboratory Management
Author 
Yadav, Shakti Kumar. editor. Gupta, Ruchika. editor. Singh, Sompal. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(522268.1)
Electronic Access 
https://doi.org/10.1007/978-3-031-46420-1
Format: 
Availability 
Online Library~1
Available:
Copies:
12. 
Cover image for HCI International 2023 Posters 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part IV
HCI International 2023 Posters 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part IV
Author 
Stephanidis, Constantine. editor. Antona, Margherita. editor. Ntoa, Stavroula. editor. Salvendy, Gavriel. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(520775.1)
Electronic Access 
https://doi.org/10.1007/978-3-031-36001-5
Format: 
Availability 
Online Library~1
Available:
Copies:
13. 
Cover image for Service marketing strategies for small and medium enterprises : emerging research and opportunities
Service marketing strategies for small and medium enterprises : emerging research and opportunities
Author 
Rahman, Muhammad Sabbir, 1981- author. Zaman, Mahmud Habib, 1981- author. Hossain, Md. Afnan, 1987- author. IGI Global, publisher.
Preferred Shelf Number 
ONLINE
Electronic Access 
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-7891-8
Format: 
Availability 
Online Library~1
Available:
Copies:
14. 
Cover image for Trade tales : decoding customers' stories
Trade tales : decoding customers' stories
Author 
Woodside, Arch G., editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/S1871-3173201714
Format: 
Availability 
Online Library~1
Available:
Copies:
15. 
Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
Author 
Whyte, Grafton, author.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/9781787696037
Format: 
Availability 
Online Library~1
Available:
Copies:
16. 
Cover image for Quality services and experiences in hospitality and tourism
Quality services and experiences in hospitality and tourism
Author 
Cai, Liping A., editor. Alaedini, Pooya, 1967- editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/S2042-144320189
Format: 
Availability 
Online Library~1
Available:
Copies:
17. 
Cover image for The strategic CIO : changing the dynamics of the business enterprise
The strategic CIO : changing the dynamics of the business enterprise
Author 
Weinzimer, Philip.
Preferred Shelf Number 
ONLINE(356471.1)
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
18. 
Cover image for Designing service excellence : people and technology
Designing service excellence : people and technology
Author 
Hunt, Brian, author. Iverg¿̐ưard, Toni, author.
Preferred Shelf Number 
ONLINE(356659.1)
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
19. 
Cover image for Exploring Services Science 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
Exploring Services Science 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
Author 
Nóvoa, Henriqueta. editor. Drăgoicea, Monica. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(518541.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-14980-6
Format: 
Availability 
Online Library~1
Available:
Copies:
20. 
Cover image for Software Business 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedings
Software Business 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedings
Author 
Fernandes, João M. editor. Machado, Ricardo J. editor. Wnuk, Krzysztof. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(518656.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-19593-3
Format: 
Availability 
Online Library~1
Available:
Copies:
21. 
Cover image for Industrial Engineering, Management Science and Applications 2015
Industrial Engineering, Management Science and Applications 2015
Author 
Gen, Mitsuo. editor. Kim, Kuinam J. editor. Huang, Xiaoxia. editor. Hiroshi, Yabe. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(518706.1)
Electronic Access 
https://doi.org/10.1007/978-3-662-47200-2
Format: 
Availability 
Online Library~1
Available:
Copies:
22. 
Cover image for Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
Author 
Cao, Longbing. editor. Zeng, Yifeng. editor. An, Bo. editor. Symeonidis, Andreas L. editor. Gorodetsky, Vladimir. editor.
Preferred Shelf Number 
XX(519063.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-20230-3
Format: 
Availability 
Online Library~1
Available:
Copies:
23. 
Cover image for Requirements Engineering: Foundation for Software Quality 21st International Working Conference, REFSQ 2015, Essen, Germany, March 23-26, 2015. Proceedings
Requirements Engineering: Foundation for Software Quality 21st International Working Conference, REFSQ 2015, Essen, Germany, March 23-26, 2015. Proceedings
Author 
Fricker, Samuel A. editor. Schneider, Kurt. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(519025.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-16101-3
Format: 
Availability 
Online Library~1
Available:
Copies:
24. 
Cover image for Right-time experiences : driving revenue with mobile and big data
Right-time experiences : driving revenue with mobile and big data
Author 
Lopez, Maribel, 1968-
Preferred Shelf Number 
ONLINE(342012.1)
Electronic Access 
ebrary An electronic book accessible through the World Wide Web; click to view
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118847350.jpg
Ebook Library http://public.eblib.com/choice/PublicFullRecord.aspx?p=1791969
John Wiley http://dx.doi.org/10.1002/9781118914472
http://swb.eblib.com/patron/FullRecord.aspx?p=1791969
Format: 
Availability 
Online Library~1
Available:
Copies:
25. 
Cover image for A guide to IT contracting checklists, tools, and techniques
A guide to IT contracting checklists, tools, and techniques
Author 
Overly, Michael R. Karlyn, Matthew A.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
26. 
Cover image for Customer service in libraries best practices
Customer service in libraries best practices
Author 
Harmon, Charles, 1960- Messina, Michael.
Preferred Shelf Number 
ONLINE
Electronic Access 
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=537768
Format: 
Availability 
Online Library~1
Available:
Copies:
27. 
Cover image for Advances in the human side of service engineering
Advances in the human side of service engineering
Author 
Spohrer, James C. Freund, Louis E.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
28. 
Cover image for Optimizing academic library services in the digital milieu : digital devices and their emerging trends
Optimizing academic library services in the digital milieu : digital devices and their emerging trends
Author 
Ryan, Brendan.
Preferred Shelf Number 
ONLINE(356127.1)
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9781843347323
Format: 
Availability 
Online Library~1
Available:
Copies:
29. 
Cover image for Successful enquiry answering every time
Successful enquiry answering every time
Author 
Buckley Owen, Tim, 1948- Buckley Owen, Tim, 1948- Success at the enquiry desk.
Preferred Shelf Number 
ONLINE
Electronic Access 
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=558456
Format: 
Availability 
Online Library~1
Available:
Copies:
30. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
31. 
Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author 
Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
32. 
Cover image for Winning the customer turn consumers into fans and get them to spend more
Winning the customer turn consumers into fans and get them to spend more
Author 
Imbriano, Lou.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
33. 
Cover image for UX best practices how to achieve more impact with user experience
UX best practices how to achieve more impact with user experience
Author 
Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
34. 
Cover image for Phone Clones : Authenticity Work in the Transnational Service Economy
Phone Clones : Authenticity Work in the Transnational Service Economy
Author 
Mirchandani, Kiran, 1968-
Preferred Shelf Number 
ONLINE
Electronic Access 
http://www.jstor.org/stable/10.7591/j.ctt7zb03
Format: 
Availability 
Online Library~1
Available:
Copies:
35. 
Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary
The Starbucks experience 5 principles for turning ordinary into extraordinary
Author 
Michelli, Joseph A., 1960-
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
36. 
Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Author 
Michelli, Joseph A., 1960-
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
37. 
Cover image for The ten demandments rules to live by in the age of the demanding consumer
The ten demandments rules to live by in the age of the demanding consumer
Author 
Mooney, Kelly. Bergheim, Laura, 1962-
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
38. 
Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals
Take your sales to the next level advanced skills to build stronger relationships and close more deals
Author 
Brennan, Charles D.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
39. 
Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Author 
Azevedo, Abaet�e de. Pomeranz, Ricardo.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
40. 
Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
Author 
Ahoy, Christopher K.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
41. 
Cover image for Master data management and data governance
Master data management and data governance
Author 
Berson, Alex. Dubov, Lawrence. Berson, Alex. Master data management and customer data integration for a global enterprise.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
42. 
Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Author 
Knapp, Duane E.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
43. 
Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
Author 
Hodge, Richard. Schachter, Lou.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
44. 
Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
Author 
Richardson, Linda, 1944-
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
45. 
Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
Author 
Lucas, Robert W.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
46. 
Cover image for Customer relationship management
Customer relationship management
Author 
Anderson, Kristin, 1962- Kerr, Carol.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
47. 
Cover image for Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Author 
George, Michael L.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
48. 
Cover image for Voice of the customer capture and analysis
Voice of the customer capture and analysis
Author 
Yang, Kai.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
49. 
Cover image for QoS enabled networks tools and foundations
QoS enabled networks tools and foundations
Author 
Barreiros, Miguel, 1977- Lundqvist, Peter, 1968- Wiley InterScience (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9780470976814
MyiLibrary, Table of contents http://www.myilibrary.com?id=291393&ref=toc
Format: 
Availability 
Online Library~1
Available:
Copies:
50. 
Cover image for Flip the funnel how to use existing customers to gain new ones
Flip the funnel how to use existing customers to gain new ones
Author 
Jaffe, Joseph, 1970-
Preferred Shelf Number 
ONLINE
Electronic Access 
Click for information on Adobe Digital Editions version
Click for information on Adobe Digital Editions version
Click for information on Mobipocket Reader version
Image http://images.contentreserve.com/ImageType-100/0128-1/{3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}Img100.jpg
Ebook Library http://public.eblib.com/EBLPublic/PublicView.do?ptiID=484877
Format: 
Availability 
Online Library~1
Available:
Copies:
51. 
Cover image for Introduction to service engineering
Introduction to service engineering
Author 
Salvendy, Gavriel, 1938- Karwowski, Waldemar, 1953- Wiley InterScience (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9780470569627
Format: 
Availability 
Online Library~1
Available:
Copies:
52. 
Cover image for Clients driving innovation
Clients driving innovation
Author 
Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9781444301342
Format: 
Availability 
Online Library~1
Available:
Copies:
53. 
Cover image for Behavioural finance for private banking
Behavioural finance for private banking
Author 
Hens, Thorsten. Bachmann, Kremena.
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9781118467329
Books24x7 http://www.books24x7.com/marc.asp?bookid=29458
http://swb.eblib.com/patron/FullRecord.aspx?p=698236
Volltext http://onlinelibrary.wiley.com/book/10.1002/9781118467329
Format: 
Availability 
Online Library~1
Available:
Copies:
54. 
Cover image for Value-added services for next generation networks
Value-added services for next generation networks
Author 
Velde, Thierry Van de.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
55. 
Cover image for Niche envy marketing discrimination in the digital age
Niche envy marketing discrimination in the digital age
Author 
Turow, Joseph.
Preferred Shelf Number 
ONLINE
Electronic Access 
IEEE Xplore http://ieeexplore.ieee.org/xpl/bkabstractplus.jsp?bkn=6267348
Format: 
Availability 
Online Library~1
Available:
Copies:
56. 
Cover image for Service Orientation Winning Strategies and Best Practices
Service Orientation Winning Strategies and Best Practices
Author 
Allen, Paul. Higgins, Sam. McRae, Paul. Schlamann, Hermann.
Preferred Shelf Number 
ONLINE
Electronic Access 
Access by subscription
Format: 
Availability 
Online Library~1
Available:
Copies:
57. 
Cover image for Understanding the construction client
Understanding the construction client
Author 
Boyd, David. Chinyio, E. (Ezekiel) Wiley InterScience (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0802/2006005837-b.html
John Wiley http://dx.doi.org/10.1002/9780470759561
Format: 
Availability 
Online Library~1
Available:
Copies:
58. 
Cover image for Service leadership the quest for competitive advantage
Service leadership the quest for competitive advantage
Author 
Grönfeldt, Svafa. Strother, Judith B.
Preferred Shelf Number 
ONLINE(369302.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/service-leadership
Format: 
Availability 
Online Library~1
Available:
Copies:
59. 
Cover image for Managing high-tech services using a CRM strategy
Managing high-tech services using a CRM strategy
Author 
Blumberg, Donald F.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
60. 
Cover image for Managing service level quality across wireless and fixed networks
Managing service level quality across wireless and fixed networks
Author 
Massam, Peter.
Preferred Shelf Number 
ONLINE
Electronic Access 
Click for information
Authentication may be required:
Click here to view book
John Wiley http://dx.doi.org/10.1002/0470855738
HathiTrust Digital Library Limited view (search only) http://catalog.hathitrust.org/api/volumes/oclc/50525497.html
Format: 
Availability 
Online Library~1
Available:
Copies:
61. 
Cover image for QoS measurement and evaluation of telecommunications quality of service
QoS measurement and evaluation of telecommunications quality of service
Author 
Hardy, William C.
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/0470845910
MyiLibrary, Table of contents http://www.myilibrary.com?id=55467&ref=toc
Format: 
Availability 
Online Library~1
Available:
Copies:
62. 
Cover image for Handbook of services marketing & management
Handbook of services marketing & management
Author 
Swartz, Teresa A. Iacobucci, Dawn.
Preferred Shelf Number 
ONLINE(368447.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management
Format: 
Availability 
Online Library~1
Available:
Copies:
63. 
Cover image for Developing a market orientation
Developing a market orientation
Author 
Deshpande, Rohit. Marketing Science Institute.
Preferred Shelf Number 
ONLINE(368105.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/developing-a-market-orientation
Format: 
Availability 
Online Library~1
Available:
Copies:
64. 
Cover image for Service quality new directions in theory and practice
Service quality new directions in theory and practice
Author 
Rust, Roland T. Oliver, Richard L., 1945-
Preferred Shelf Number 
ONLINE(369303.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/service-quality
Format: 
Availability 
Online Library~1
Available:
Copies: