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1. 
Cover image for Service management and operations
Service management and operations
Author 
Haksever, Cengiz.
Preferred Shelf Number 
HD 9980.5 S425 2000
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
2. 
Cover image for New service development creating memorable experiences
New service development creating memorable experiences
Author 
Fitzsimmons, James A. Fitzsimmons, Mona J.
Preferred Shelf Number 
ONLINE(368945.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/new-service-development
Format: 
Availability 
Online Library~1
Available:
Copies:
3. 
Cover image for Handbook of services marketing & management
Handbook of services marketing & management
Author 
Swartz, Teresa A. Iacobucci, Dawn.
Preferred Shelf Number 
ONLINE(368447.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management
Format: 
Availability 
Online Library~1
Available:
Copies: