Customer-driven operations aligning quality tools and business processes for customer excellence

The inside advantage the strategy that unlocks the hidden growth in your business

The Apple experience secrets to building insanely great customer loyalty

Please every customer delivering stellar customer service across cultures

Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage

Selling for the long run build lasting customer relationships for breakthrough results

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success

Stop telling, start selling how to use customer-focused dialogue to close sales

Living brands collaboration + innovation = customer fascination

The ten demandments rules to live by in the age of the demanding consumer

CustomerCentric selling

Perfect selling open the door, close the deal

Take your sales to the next level advanced skills to build stronger relationships and close more deals

Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits

The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers

Winning the customer turn consumers into fans and get them to spend more

The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

UX best practices how to achieve more impact with user experience

The seven lost secrets of success million dollar ideas of Bruce Barton, America's forgotten genius