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1. 
Cover image for The essential guide to knowledge management : E-business and CRM applications
The essential guide to knowledge management : E-business and CRM applications
Author 
Tiwana, Amrit, 1974-
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HD 30.2 T498 2001
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2. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
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ONLINE
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3. 
Cover image for Fast innovation achieving superior differentiation, speed to market, and increased profitability
Fast innovation achieving superior differentiation, speed to market, and increased profitability
Author 
George, Michael L. Works, James. Watson-Hemphill, Kimberly.
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ONLINE
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4. 
Cover image for Find your next using the business genome approach to find your company's next competitive edge
Find your next using the business genome approach to find your company's next competitive edge
Author 
Kates, Andrea.
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ONLINE
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5. 
Cover image for The innovation secrets of Steve Jobs insanely different : principles for breakthrough success
The innovation secrets of Steve Jobs insanely different : principles for breakthrough success
Author 
Gallo, Carmine.
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ONLINE
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6. 
Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
Author 
Ahoy, Christopher K.
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ONLINE
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7. 
Cover image for The inside advantage the strategy that unlocks the hidden growth in your business
The inside advantage the strategy that unlocks the hidden growth in your business
Author 
Bloom, Robert H. Conti, Dave.
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ONLINE
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8. 
Cover image for Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
Author 
Facella, Paul. Genn, Adina M.
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ONLINE
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9. 
Cover image for The new age of innovation driving cocreated value through global networks
The new age of innovation driving cocreated value through global networks
Author 
Prahalad, C. K. Krishnan, M. S. (Mayuram S.)
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10. 
Cover image for Consumer-brand relationships theory and practice
Consumer-brand relationships theory and practice
Author 
Fournier, Susan. Breazeale, Michael, 1964- Fetscherin, Marc.
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ONLINE
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11. 
Cover image for Managing global customers an integrated approach
Managing global customers an integrated approach
Author 
Yip, George S. Bink, Audrey J. M.
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ONLINE
Electronic Access 
Oxford scholarship online http://dx.doi.org/10.1093/acprof:oso/9780199229833.001.0001
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