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1. 
Cover image for Service failures and recovery in tourism hospitality : a practical manual
Service failures and recovery in tourism hospitality : a practical manual
Author 
Koc, Erdogan, editor.
Preferred Shelf Number 
G155.A1 S437 2017
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2. 
Cover image for Hospitality and tourism
Hospitality and tourism
Author 
Brymer, Robert A.
Preferred Shelf Number 
TX 911.3.M27 H648 2002
Format: 
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3. 
Cover image for Service quality management in hospitality, tourism, and leisure
Service quality management in hospitality, tourism, and leisure
Author 
Kandampully, Jay, ed. Mok, Connie, ed. Sparks, Beverley A., ed.
Preferred Shelf Number 
TX 911.3.M27 S46 2001
Format: 
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4. 
Cover image for The globalization of tourism and hospitality : a strategic perspective
The globalization of tourism and hospitality : a strategic perspective
Author 
Knowles, Tim. Diamantis, Dimitrios, ort. yaz. El-Mourhabi, Joudallah Bey, ort. yaz.
Preferred Shelf Number 
G 155.A1 K56 2001
Format: 
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5. 
Cover image for Strategic planning systems in hospitality and tourism
Strategic planning systems in hospitality and tourism
Author 
Phillips, P. A. Moutinho, Luiz, ort. yaz.
Preferred Shelf Number 
TX 911.3.M27 P49 1998
Format: 
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