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1. 
Cover image for ITIL® 2011 At a Glance
ITIL® 2011 At a Glance
Author 
Long, John O. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-1-4614-3897-7
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2. 
Cover image for Design Thinking Business Analysis Business Concept Mapping Applied
Design Thinking Business Analysis Business Concept Mapping Applied
Author 
Frisendal, Thomas. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-642-32844-2
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3. 
Cover image for The Science of Service Systems
The Science of Service Systems
Author 
Demirkan, Haluk. editor. Spohrer, James C. editor. Krishna, Vikas. editor. SpringerLink (Online service)
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ONLINE
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http://dx.doi.org/10.1007/978-1-4419-8270-4
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4. 
Cover image for Service Design and Delivery
Service Design and Delivery
Author 
Macintyre, Mairi. editor. Parry, Glenn. editor. Angelis, Jannis. editor. SpringerLink (Online service)
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ONLINE
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http://dx.doi.org/10.1007/978-1-4419-8321-3
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5. 
Cover image for Service Systems Implementation
Service Systems Implementation
Author 
Demirkan, Haluk. editor. Spohrer, James C. editor. Krishna, Vikas. editor. SpringerLink (Online service)
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ONLINE
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http://dx.doi.org/10.1007/978-1-4419-7904-9
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6. 
Cover image for Handbook of Service Science
Handbook of Service Science
Author 
Maglio, Paul P. editor. Kieliszewski, Cheryl A. editor. Spohrer, James C. editor. SpringerLink (Online service)
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ONLINE
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http://dx.doi.org/10.1007/978-1-4419-1628-0
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7. 
Cover image for Information Security Governance
Information Security Governance
Author 
Solms, S.H. author. Solms, Rossouw. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-0-387-79984-1
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8. 
Cover image for Knowledge Services Management Organizing Around Internal Markets
Knowledge Services Management Organizing Around Internal Markets
Author 
Mills, Peter K. author. Snyder, Kevin M. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-0-387-09519-6
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9. 
Cover image for Information Technology and Product Development
Information Technology and Product Development
Author 
Nambisan, Satish. editor. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-1-4419-1081-3
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10. 
Cover image for Das PLM-Kompendium Referenzbuch des Produkt-Lebenszyklus-Managements
Das PLM-Kompendium Referenzbuch des Produkt-Lebenszyklus-Managements
Author 
Sendler, Ulrich. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-540-87898-8
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