Organization theory and health services management / Stephen M. Shortell and Arnold D. Kaluzny -- The managerial role / William E. Welton -- Motivating people / Myron D. Fottler ... [et al.] -- Leadership : a framework for thinking and acting / Dennis D. Pointer -- Conflict management and negotiation / Jeffrey T. Polzer, Margaret A. Neale and Jennifer L. Illes -- Groups and teams / Bruce J. Fried, Sharon Topping, and Amy C. Edmondson -- Work design / Martin P. Charns and Jody Hoffer Gittell -- Coordination and communication / Beaufort B. Longest Jr. and Gary T. Young -- Power and politics / Jeffrey A. Alexander ... [et al.] -- Organization design / Peggy Leatt, G. Ross Baker, and John R. Kimberly -- Managing strategic alliances / Edward J. Zajac, Thomas A. D'Aunno, and Lawton R. Burns -- Organizational learning, innovation, and change / Bryan J. Weiner, Christian D. Helfrich, and S. Robert Hernandez -- Organizational performance : managing for efficiency and effectiveness / Ann B. Flood, Jacqueline S. Zinn, and W. Richard Scott -- Achieving competitive advantage : the case for strategy / Roice D. Luke and Stephen L. Walston -- Creating and managing the future / Arnold D. Kaluzny and Stephen M. Shortell.