Cover image for Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Title:
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Author:
George, Michael L.
ISBN:
9780071436359
Publication Information:
New York : McGraw Hill Professional, 2011.
Physical Description:
1 electronic text (xiv, 386 p. : ill.) : PDF file.
Series:
McGraw Hill ebook library. Business, Process management
Series Title:
McGraw Hill ebook library. Business, Process management
Subject Term:
Six sigma (Quality control standard)

Service industries -- Quality control -- Statistical methods.

Quality control -- Statistical methods.

Customer services -- Statistical methods.

Consumer satisfaction -- Statistical methods.
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