Cover image for Managing high-tech services using a CRM strategy
Title:
Managing high-tech services using a CRM strategy
Author:
Blumberg, Donald F.
ISBN:
9781420025323
Publication Information:
Boca Raton, Fla. : St. Lucie Press, c2003.
Physical Description:
xv, 357 p.
Subject Term:
Customer services -- Management.

Strategic planning.
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Distributed by publisher. Purchase or institutional license may be required for access.
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