Machine generated contents note: 1 Introduction to E-Business1 -- Technology Revolution 1 -- E-Business Overview 3 -- Business Trends 6 -- Business Application Trends 14 -- Technology Trends 17 -- Barriers to E-Business 19 -- Lessons Learned 23 -- Importance of Planning 29 -- Key Points to Remember 31 -- 2 E-Business Planning Overview33 -- Planning Principles 33 -- Strategy Definition 40 -- Methodology Overview 42 -- Key Points to Remember 46 -- 3 Phase - Begin 49 -- Obtain Support 49 -- Purpose 52 -- Identify Team 53 -- Planning Process 56 -- Communication Plan 57 -- Announce 57 -- Key Points to Remember 58 -- 4 Phase 2- Diagnose61 -- Trends 62 -- Current Situation 64 -- Situation Analysis 65 -- Stakeholders 66 -- Stakeholders' Processes 76 -- Industry Analysis 79 -- Value Chain 82 -- Business Analysis 83 -- Key Points to Remember 85 -- 5 Phase 3-Develop 87 -- Value Proposition 87 -- Value Delivery Proposition. 89 -- Strategy 90 -- Metrics 94 -- Key Points to Remember 97 -- 6 Phase 4-Define101 -- Opportunities 101 -- Competitive Situation 107 -- Priorities 110 -- Key Points to Remember 117 -- 7 Phase 5-Determine119 -- Application Architecture Impact 120 -- Technical Architecture Impact 128 -- Business Process Impact 135 -- IS Process Impact 140 -- People/Organization Impact 142 -- Cost/Benefit Analysis 147 -- Roadmap 158 -- Approval 160 -- Key Points to Remember 160 -- 8 Phase 6-Design163 -- Look and Feel 163 -- Navigation 166 -- Screens 167 -- Applications 168 -- Security 168 -- Key Points to Remember 169 -- 9 Phase 7-Deliver171 -- Develop 171 -- Test 173 -- Train 174 -- Implement 175 -- Promote 176 -- Key Points to Remember 179 -- 10 Phase 8-Discuss181 -- Obtain Feedback 181 -- Analyze 183 -- Determine Action 184 -- Key Points to Remember 184 -- 11 Summary189 -- Methodology Overview 189 -- Success Criteria 190 -- Benefits 194 -- Key Points to Remember 195 -- Appendices197 -- A. Key Questions to Ask for E-Business 199 -- B. Sample Table of Contents for an E-Business Plan 225 -- Index23 1.