Cover image for Advances in the human side of service engineering
Title:
Advances in the human side of service engineering
Author:
Spohrer, James C.
ISBN:
9781439870273
Publication Information:
Boca Raton, Fla. : CRC Press, 2013.
Physical Description:
xiv, 476 p. : ill. (some col.).
Series:
Advances in human factors and ergonomics series
Series Title:
Advances in human factors and ergonomics series
Contents:
section 1. Health services -- section 2. Service innovation -- section 3. Societal factors -- section 4. Service system frameworks -- section 5. Service design -- section 6. Organizations and change -- section 7. Value co-creation and customers.
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