Cover image for Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA)
Title:
Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA)
Author:
Sherman, H. David. author.
ISBN:
9780387332314
Physical Description:
XXII, 328p. 64 illus. online resource.
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E-Book 165924-2001 ONLINE
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