Service systems management and engineering creating strategic differentiation and operational excellence

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Title:

Author:

Chang, C. M. (Ching Ming), 1935-

ISBN:

9780470900208

Publication Information:

Hoboken, N.J. : John Wiley & Sons, c2010.

Physical Description:

1 online resource (xxx, 690 p.) : ill.

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Library	Material Type	Item Barcode	Shelf Number	Status	Item Holds
Searching... Online Library	E-Book	298493-1001	ONLINE	Searching... Unknown	Searching... Unavailable