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1. 
Cover image for IT problem management
IT problem management
Author 
Walker, Gary S.
Preferred Shelf Number 
QA 76.9.M3 W35 2001
Format: 
Availability 
Beytepe Library~1
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2. 
Cover image for IT Systems management
IT Systems management
Author 
Schiesser, Rich. Harris Kern's Enterprise Computing Institute.
Preferred Shelf Number 
T58.64 .S35 2002
Format: 
Availability 
Health Sciences Library~1
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