Limit Search Results
Author
Language
Publication Date
-
Subject
Customer relations -- Management.
(13)
Customer relations -- Management -- Data processing.
(3)
Consumer satisfaction.
(2)
Creative thinking.
(2)
Customer loyalty.
(2)
Material Type
Shelf Location
Switch to list view
Switch to thumbnail view
Select an Action
20 Results Found Subscribe to search results
000000000000DEFAULT
Print
1. 
Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
Author 
Whyte, Grafton, author.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/9781787696037
Format: 
Availability 
Online Library~1
Available:
Copies:
2. 
Cover image for Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia
Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia
Author 
Lokman, Anitawati Mohd. editor. Yamanaka, Toshimasa. editor. Lévy, Pierre. editor. Chen, Kuohsiang. editor. Koyama, Shinichi. editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://doi.org/10.1007/978-981-10-8612-0
Format: 
Availability 
Online Library~1
Available:
Copies:
3. 
Cover image for Enhancing Synergies in a Collaborative Environment
Enhancing Synergies in a Collaborative Environment
Author 
Cortés, Pablo. editor. Maeso-González, Elvira. editor. Escudero-Santana, Alejandro. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
https://doi.org/10.1007/978-3-319-14078-0
Format: 
Availability 
Online Library~1
Available:
Copies:
4. 
Cover image for Implementing SAP CRM : the guide for business and technology managers
Implementing SAP CRM : the guide for business and technology managers
Author 
Kale, Vivek, author.
Preferred Shelf Number 
HF5415.5 .K35 2015
Electronic Access 
Click here to view.
Format: 
Availability 
Online Library~1
Available:
Copies:
5. 
Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author 
Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
6. 
Cover image for Statistical methods in customer relationship management
Statistical methods in customer relationship management
Author 
Kumar, V., 1957- Petersen, J. Andrew.
Preferred Shelf Number 
ONLINE
Electronic Access 
Wiley InterScience An electronic book accessible through the World Wide Web; click for information
Available by subscription from Safari Books Online
Ebook Library http://public.eblib.com/EBLPublic/PublicView.do?ptiID=974651
ebrary http://site.ebrary.com/id/10582626
http://swb.eblib.com/patron/FullRecord.aspx?p=974651
Format: 
Availability 
Online Library~1
Available:
Copies:
7. 
Cover image for The 4A's of marketing creating value for customers, companies and society
The 4A's of marketing creating value for customers, companies and society
Author 
Sheth, Jagdish N. Sisodia, Rajendra.
Preferred Shelf Number 
ONLINE
Electronic Access 
Click here to view
Format: 
Availability 
Online Library~1
Available:
Copies:
8. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
9. 
Cover image for The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
Author 
Metz, Adam.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
10. 
Cover image for Entity resolution and information quality
Entity resolution and information quality
Author 
Talburt, John R.
Preferred Shelf Number 
ONLINE
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9780123819727
Format: 
Availability 
Online Library~1
Available:
Copies:
11. 
Cover image for Built to serve how to drive the bottom line with people-first practices
Built to serve how to drive the bottom line with people-first practices
Author 
Sanders, Dan J.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
12. 
Cover image for The Disney way harnessing the management secrets of Disney in your company
The Disney way harnessing the management secrets of Disney in your company
Author 
Capodagli, Bill, 1948- Jackson, Lynn, 1955-
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies: