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Services marketing : integrating customer focus across the firm

Author

Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.

Preferred Shelf Number

HD9980.5 Z45 2009

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The virtual customer : a new paradigm for improving customer relations in libraries and information services

Author

IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.

Preferred Shelf Number

Z 716.3 I385 2005

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Hizmet pazarlaması

Author

İslamoğlu, A. Hamdi. Aydın, Kenan.

Preferred Shelf Number

HD9980.5 I85 2020

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Service failures and recovery in tourism hospitality : a practical manual

Author

Koc, Erdogan, editor.

Preferred Shelf Number

G155.A1 S437 2017

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Temel kavramlarla reklam ajansı reklamveren ilişkileri

Author

Aktuğlu, Işıl Karpat. Temel Eğinli, Ayşen. Misci Kip, Sema.

Preferred Shelf Number

HF6178 A599 2017

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Serving online customers : lessons for libraries from the business world

Author

Barclay, Donald A., author.

Preferred Shelf Number

Z674.75.I58 B37 2014

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Bankacılıkta pazarlama

Author

Gümüş, Sefer.

Preferred Shelf Number

HG1616.M3 G86 2014

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The Medical Library Association guide to health literacy

Author

Kars, Marge, 1947- Baker, Lynda. Wilson, Feleta L., 1945-

Preferred Shelf Number

Z675.M4 M497 2008

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Serving internal and external customers

Author

Swartzlander, Anne.

Preferred Shelf Number

HF5415.5 S93 2004

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10.

The innovator's solution : creating and sustaining successful growth

Author

Christensen, Clayton M. Raynor, Michael E.

Preferred Shelf Number

HD53.C493 2003

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11.

Driving customer equity : how customer lifetime value is reshaping corporate strategy

Author

Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)

Preferred Shelf Number

HF 5415.5 R87 2000

Electronic Access

Contributor biographical information http://www.loc.gov/catdir/bios/simon051/00026485.html

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12.

Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu

Author

Akan, Perran.

Preferred Shelf Number

HF 5415.5 A526 1995

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