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1. 
Cover image for CRM Fundamentals
CRM Fundamentals
Author 
Kostojohn, Scott. author. Johnson, Mathew. author. Paulen, Brian. author. SpringerLink (Online service)
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ONLINE
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http://dx.doi.org/10.1007/978-1-4302-3591-0
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Cover image for Oracle CRM on demand deployment guide
Oracle CRM on demand deployment guide
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Saenger, Jeff. Koehler, Tim. Peters, Louis J.
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Cover image for Oracle CRM on demand combined analyses
Oracle CRM on demand combined analyses
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Lairson, Michael D.
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Cover image for Oracle CRM on demand dashboards
Oracle CRM on demand dashboards
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Lairson, Michael D.
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5. 
Cover image for Oracle CRM on demand reporting
Oracle CRM on demand reporting
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Lairson, Michael D.
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Cover image for Oracle CRM on demand embedded analytics
Oracle CRM on demand embedded analytics
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Lairson, Michael D.
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7. 
Cover image for Grundlagen des CRM Konzepte und Gestaltung
Grundlagen des CRM Konzepte und Gestaltung
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Hippner, Hajo. editor. Wilde, Klaus D. editor. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-8349-9080-8
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8. 
Cover image for CRM redefining customer relationship management
CRM redefining customer relationship management
Author 
Peel, Jeffrey.
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ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
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9. 
Cover image for Implementing SAP¿̐ư CRM : the guide for business and technology managers
Implementing SAP¿̐ư CRM : the guide for business and technology managers
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Kale, Vivek, author.
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Cover image for The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
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Metz, Adam.
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11. 
Cover image for Beziehungsmanagement in der Automobilindustrie OEM Relationship Management als Sonderfall des CRM
Beziehungsmanagement in der Automobilindustrie OEM Relationship Management als Sonderfall des CRM
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Hundertmark, Heike. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-8349-4511-2
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12. 
Cover image for Microsoft Dynamics CRM API Development for Online and On-Premise Environments
Microsoft Dynamics CRM API Development for Online and On-Premise Environments
Author 
Beckner, Mark. author. Arisawa, Triston. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-1-4302-6347-0
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