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1. 
Cover image for Airline customer experience : digitalization in passenger services
Airline customer experience : digitalization in passenger services
Author 
Dutta, Pushan, 1985- editor. Ricciuti, Martin, editor. Bogrekci, Ismail, editor. Suseelan, Sumeet, editor.
Preferred Shelf Number 
HE9776
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003625100
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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2. 
Cover image for Digital Transformation in the Customer Experience
Digital Transformation in the Customer Experience
Author 
Majeed, Mohammed, 1982- editor. Chaudhary, Aryan, editor. Chadha, Raman, editor.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003560449
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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3. 
Cover image for CONSUMER ENGAGEMENT IN THE CULTURAL SECTOR museums and science centres.
CONSUMER ENGAGEMENT IN THE CULTURAL SECTOR museums and science centres.
Author 
Kosiada-Sylburska, Magdalena. Bryła, Paweł.
Preferred Shelf Number 
AM7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003560869
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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4. 
Cover image for Augmenting customer retention through big data analytics
Augmenting customer retention through big data analytics
Author 
Malik, Reena, 1986- editor. Sharma, Ambuj, 1977- editor. Chaudhary, Prashant Vilas, editor
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003538486
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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5. 
Cover image for Selling in Customer Service Integrating and Coordinating Service and Selling.
Selling in Customer Service Integrating and Coordinating Service and Selling.
Author 
Cai, Leon.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032644066
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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6. 
Cover image for Service management and marketing principles : competing in the service economy
Service management and marketing principles : competing in the service economy
Author 
Kandampully, Jay, author. Solnet, David J., author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003470373
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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7. 
Cover image for Customer service delivery in Africa : consumer perceptions of quality in selected African countries
Customer service delivery in Africa : consumer perceptions of quality in selected African countries
Author 
Hinson, Robert (Robert Ebo), author. Mensah, Esi Akyere, author. Odame, Doreen Anyamesem, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032688466
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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8. 
Cover image for Customer service marketing : managing the customer experience
Customer service marketing : managing the customer experience
Author 
Torres, Edwin N., author. Zhang, Tingting (College teacher), author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429263965
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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9. 
Cover image for The new customer experience management : why and how the companies of the future address their customers' needs proactively
The new customer experience management : why and how the companies of the future address their customers' needs proactively
Author 
Yorgov, Ivaylo, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003309284
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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10. 
Cover image for Key account management excellence in pharma & medtech
Key account management excellence in pharma & medtech
Author 
Moorman, Mike, editor.
Preferred Shelf Number 
HD9665.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003226512
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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11. 
Cover image for The practical guide to achieving customer satisfaction in events and hotels
The practical guide to achieving customer satisfaction in events and hotels
Author 
Berners, Philip, author. Martin, Adrian, author.
Preferred Shelf Number 
TX911.3 .C8
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003154600
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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12. 
Cover image for Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction.
Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction.
Author 
Woodland, Colin, author.
Preferred Shelf Number 
HD56
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003323822
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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