Author
Gale, Bradley T. Wood, Robert Chapman.
Preferred Shelf Number
HF5415.157 G34 2010
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Availability
Beytepe Library~1
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Author
Wilson, Jerry R., 1944-2005.
Preferred Shelf Number
HF5415.5 W59 1994
Format:
Availability
Beytepe Library~1
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Author
Rust, Roland T. Oliver, Richard L., 1945-
Preferred Shelf Number
ONLINE(369303.1)
Electronic Access
SAGE knowledge http://sk.sagepub.com/books/service-quality
Format:
Availability
Online Library~1
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