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1. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
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2. 
Cover image for Successful enquiry answering every time
Successful enquiry answering every time
Author 
Buckley Owen, Tim, 1948- Buckley Owen, Tim, 1948- Success at the enquiry desk.
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EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=558456
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3. 
Cover image for Winning the customer turn consumers into fans and get them to spend more
Winning the customer turn consumers into fans and get them to spend more
Author 
Imbriano, Lou.
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4. 
Cover image for Phone Clones : Authenticity Work in the Transnational Service Economy
Phone Clones : Authenticity Work in the Transnational Service Economy
Author 
Mirchandani, Kiran, 1968-
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http://www.jstor.org/stable/10.7591/j.ctt7zb03
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5. 
Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author 
Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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6. 
Cover image for UX best practices how to achieve more impact with user experience
UX best practices how to achieve more impact with user experience
Author 
Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.
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