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1. 
Cover image for Operations methods waiting line applications
Operations methods waiting line applications
Author 
Shaw, Kenneth A.
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EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493205
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Cover image for Solving enterprise applications performance puzzles queuing models to the rescue
Solving enterprise applications performance puzzles queuing models to the rescue
Author 
Grinshpan, L. A. (Leonid Abramovich) Wiley InterScience (Online service)
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IEEEXplore http://ieeexplore.ieee.org/xpl/bkabstractplus.jsp?bkn=6168885
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