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1. 
Cover image for Trade tales : decoding customers' stories
Trade tales : decoding customers' stories
Author 
Woodside, Arch G., editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/S1871-3173201714
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2. 
Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
Author 
Whyte, Grafton, author.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/9781787696037
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3. 
Cover image for Quality services and experiences in hospitality and tourism
Quality services and experiences in hospitality and tourism
Author 
Cai, Liping A., editor. Alaedini, Pooya, 1967- editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/S2042-144320189
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Online Library~1
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