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1. 
Cover image for Customer service marketing : managing the customer experience
Customer service marketing : managing the customer experience
Author 
Torres, Edwin N., author. Zhang, Tingting (College teacher), author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429263965
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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2. 
Cover image for Cross-cultural challenges of managing 'One belt one road' projects : the experience of China-Pakistan economic corridor
Cross-cultural challenges of managing 'One belt one road' projects : the experience of China-Pakistan economic corridor
Author 
Mukhtar, Arshia, author. Zhu, Ying, 1961- author. Lee, You-Il, author. Bambacas, Mary, author. Cavusgil, S. Tamer, author.
Preferred Shelf Number 
HF1604 .Z4
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003240815
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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3. 
Cover image for Operational excellence : breakthrough strategies for improving customer experience and productivity
Operational excellence : breakthrough strategies for improving customer experience and productivity
Author 
Martin, James W. (James William), 1952- author.
Preferred Shelf Number 
TS156.17 .S59 M37 2021
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003045250
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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4. 
Cover image for Designing emergency management : China's post-SARS experience, 2003-2012.
Designing emergency management : China's post-SARS experience, 2003-2012.
Author 
Lim, Wee Kiat, author.
Preferred Shelf Number 
HD49 .L55 2021
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429242656
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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5. 
Cover image for Effective strategies for change
Effective strategies for change
Author 
Garets, Claire McCarthy, author. Eastman, Douglas, author. Garets, David E., author. Healthcare Information and Management Systems Society, issuing body.
Preferred Shelf Number 
R728 .M33 2014 EB
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429055010
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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Availability 
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