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2011
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Cover image for Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior
Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior
Author 
Patterson, Kerry, 1946- Grenny, Joseph. McMillan, Ron. Switzler, Al.
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Cover image for The big book of people skills games
The big book of people skills games
Author 
Scannell, Edward E. Rickenbacher, Colleen A.
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ONLINE
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