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2013
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Cover image for An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
Author 
Faed, Alireza. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(332720.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-319-00324-5
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Cover image for Digital Enterprise Design and Management 2013 Proceedings of the First International Conference on Digital Enterprise Design and Management DED&M 2013
Digital Enterprise Design and Management 2013 Proceedings of the First International Conference on Digital Enterprise Design and Management DED&M 2013
Author 
Benghozi, Pierre-Jean. editor. Krob, Daniel. editor. Rowe, Frantz. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(334405.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-37317-6
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