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2012
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Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author 
Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
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