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1. 
Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author 
Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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2. 
Cover image for User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers
User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers
Author 
Corn, Joseph J. Project Muse.
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3. 
Cover image for Clients driving innovation
Clients driving innovation
Author 
Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9781444301342
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