Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
Title:
The V-model of service quality : an exploration of African customer service delivery metrics
Author:
Whyte, Grafton, author.
ISBN:
9781787696037
Physical Description:
1 online resource (xix, 136 pages) : illustrations ; cm.
Series:
Emerald points

Emerald points.
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