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1. 
Cover image for Service failures and recovery in tourism hospitality : a practical manual
Service failures and recovery in tourism hospitality : a practical manual
Author 
Koc, Erdogan, editor.
Preferred Shelf Number 
G155.A1 S437 2017
Format: 
Availability 
Beytepe Library~1
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2. 
Cover image for The strategic CIO : changing the dynamics of the business enterprise
The strategic CIO : changing the dynamics of the business enterprise
Author 
Weinzimer, Philip.
Preferred Shelf Number 
ONLINE(356471.1)
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
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Online Library~1
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3. 
Cover image for UX best practices how to achieve more impact with user experience
UX best practices how to achieve more impact with user experience
Author 
Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
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Online Library~1
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4. 
Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Author 
Azevedo, Abaet�e de. Pomeranz, Ricardo.
Preferred Shelf Number 
ONLINE
Electronic Access 
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Online Library~1
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5. 
Cover image for Service leadership the quest for competitive advantage
Service leadership the quest for competitive advantage
Author 
Grönfeldt, Svafa. Strother, Judith B.
Preferred Shelf Number 
ONLINE(369302.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/service-leadership
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Online Library~1
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6. 
Cover image for Managing high-tech services using a CRM strategy
Managing high-tech services using a CRM strategy
Author 
Blumberg, Donald F.
Preferred Shelf Number 
ONLINE
Electronic Access 
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7. 
Cover image for Handbook of services marketing & management
Handbook of services marketing & management
Author 
Swartz, Teresa A. Iacobucci, Dawn.
Preferred Shelf Number 
ONLINE(368447.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management
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Online Library~1
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