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Cover image for Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu
Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu
Author 
Akan, Perran.
Preferred Shelf Number 
HF 5415.5 A526 1995
Format: 
Availability 
Beytepe Library~1
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2. 
Cover image for Service quality new directions in theory and practice
Service quality new directions in theory and practice
Author 
Rust, Roland T. Oliver, Richard L., 1945-
Preferred Shelf Number 
ONLINE(369303.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/service-quality
Format: 
Availability 
Online Library~1
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