Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA)

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Title:

Author:

Sherman, H. David. author.

ISBN:

9780387332314

Physical Description:

XXII, 328p. 64 illus. online resource.

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Library	Material Type	Item Barcode	Shelf Number	Status	Item Holds
Searching... Online Library	E-Book	165924-2001	ONLINE	Searching... Unknown	Searching... Unavailable