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1. 
Cover image for Experience-Based Communication
Experience-Based Communication
Author 
Ornbo, Jens. author. Sneppen, Claus. author. Würtz, Peter Franklin. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-540-78713-6
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2. 
Cover image for The customer experience model
The customer experience model
Author 
Aliekperov, Adyl, author.
Preferred Shelf Number 
HF5415.5 .A45 2021
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003053521
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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3. 
Cover image for Customer Experience Forum Dienstleistungsmanagement
Customer Experience Forum Dienstleistungsmanagement
Author 
Bruhn, Manfred. editor. Hadwich, Karsten. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-4001-8
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4. 
Cover image for Customer service marketing : managing the customer experience
Customer service marketing : managing the customer experience
Author 
Torres, Edwin N., author. Zhang, Tingting (College teacher), author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429263965
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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5. 
Cover image for Service Experience Value Eine empirische Analyse am Beispiel von Flugdienstleistungen
Service Experience Value Eine empirische Analyse am Beispiel von Flugdienstleistungen
Author 
Wittko, Ole. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-7179-1
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6. 
Cover image for Reale und mediale Produkterfahrungen Analyse und Vergleich der Wirkungen von Experience- und Cross-Media-Marketingmaßnahmen
Reale und mediale Produkterfahrungen Analyse und Vergleich der Wirkungen von Experience- und Cross-Media-Marketingmaßnahmen
Author 
Diehl, Sandra. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-8536-1
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7. 
Cover image for The customer excellence enterprise : a playbook for creating customers for life
The customer excellence enterprise : a playbook for creating customers for life
Author 
Simmons, Wayne (Customer experience expert), author. DeWitt, Tom (Director), author.
Preferred Shelf Number 
HF5415.5 .S559 2024
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394308408
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8. 
Cover image for Visual analytics with Tableau
Visual analytics with Tableau
Author 
Loth, Alexander, author. Vogel, Nate, writer of foreword. Sparkes, Sophie, writer of foreword.
Preferred Shelf Number 
QA76.9 .I52 L585 2019 EB
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119561996
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9. 
Cover image for Small money big impact : fighting poverty with microfinance
Small money big impact : fighting poverty with microfinance
Author 
Fanconi, Peter, author. Scheurle, Patrick, author.
Preferred Shelf Number 
HG178.3
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119351481
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