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1. 
Cover image for The customer excellence enterprise : a playbook for creating customers for life
The customer excellence enterprise : a playbook for creating customers for life
Author 
Simmons, Wayne (Customer experience expert), author. DeWitt, Tom (Director), author.
Preferred Shelf Number 
HF5415.5 .S559 2024
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394308408
Format: 
Availability 
Online Library~1
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2. 
Cover image for No small change : why financial services needs a new kind of marketing
No small change : why financial services needs a new kind of marketing
Author 
Camp, Lucian, 1953- author. Thomson, Anthony, 1954- author.
Preferred Shelf Number 
HG173 .C2675 2018
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119473961
Format: 
Availability 
Online Library~1
Available:
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