Cover image for Service failures and recovery in tourism hospitality : a practical manual
Title:
Service failures and recovery in tourism hospitality : a practical manual
Author:
Koc, Erdogan, editor.
ISBN:
9781786390677
Publication Information:
Boston, MA : CABI, 2017.
Physical Description:
236 s.
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Book 7.2/18/34804 G155.A1 S437 2017
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