Title:
Call Center operation design, operation, and maintenance
Author:
Sharp, Duane E.
ISBN:
9780080490618
9781555582777
Publication Information:
Amsterdam ; Boston : Digital Press, c2003.
Physical Description:
1 online resource (xiii, 303 p.) : ill.
Subject Term:
Genre:
Electronic Access:
ScienceDirect http://www.sciencedirect.com/science/book/9781555582777Copies:
Available:*
Library | Material Type | Item Barcode | Shelf Number | Status | Item Holds |
|---|---|---|---|---|---|
Searching... | E-Book | 254058-1001 | ONLINE | Searching... | Searching... |