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Cover image for Service management : operations, strategy, and information technology
Service management : operations, strategy, and information technology
Author 
Fitzsimmons, James A. Fitzsimmons, Mona J.
Preferred Shelf Number 
HD9980.5 F549 2011
Format: 
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Beytepe Library~1
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2. 
Cover image for This is service design thinking : Basics, Tools, Cases
This is service design thinking : Basics, Tools, Cases
Author 
Stickdorn, Marc. Schneider, Jakob.
Preferred Shelf Number 
HD9980.5 S75 2011
Format: 
Availability 
Beytepe Library~1
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