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1. 
Cover image for Tourist customer service satisfaction an encounter approach
Tourist customer service satisfaction an encounter approach
Author 
Noe, Francis P., 1939- Uysal, Muzaffer. Magnini, Vincent P.
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ONLINE
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Cover image for Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Author 
Harrington, H. J. (H. James)
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Cover image for The practical guide to achieving customer satisfaction in events and hotels
The practical guide to achieving customer satisfaction in events and hotels
Author 
Berners, Philip, author. Martin, Adrian, author.
Preferred Shelf Number 
TX911.3 .C8
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003154600
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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Cover image for Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction.
Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction.
Author 
Woodland, Colin, author.
Preferred Shelf Number 
HD56
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003323822
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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5. 
Cover image for Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
Author 
Grigoroudis, Evangelos. author. Siskos, Yannis. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-1-4419-1640-2
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6. 
Cover image for Consumer service : how to achieve total customer satisfaction
Consumer service : how to achieve total customer satisfaction
Author 
Peel, Malcolm.
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HF 5415.5 P364 1987
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7. 
Cover image for Developments in Information and Knowledge Management Systems for Business Applications Volume 8
Developments in Information and Knowledge Management Systems for Business Applications Volume 8
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Štarchoň, Peter. editor. Fedushko, Solomiia. editor. (orcid)0000-0001-7548-5856 Gubíniova, Katarína. editor. SpringerLink (Online service)
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https://doi.org/10.1007/978-3-031-80935-4
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Cover image for Logistics in the Modern Age
Logistics in the Modern Age
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Ismail, Azman. editor. (orcid)0000-0001-6857-5423 Zulkipli, Fatin Nur. editor. Firdaus, Muhammad Iqbal. editor. Öchsner, Andreas. editor. (orcid)0000-0002-8844-3206 SpringerLink (Online service)
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https://doi.org/10.1007/978-3-031-91497-3
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Cover image for Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management 16th International Conference, DHM 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Gothenburg, Sweden, June 22-27, 2025, Proceedings, Part III
Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management 16th International Conference, DHM 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Gothenburg, Sweden, June 22-27, 2025, Proceedings, Part III
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Duffy, Vincent G. editor. SpringerLink (Online service)
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https://doi.org/10.1007/978-3-031-93508-4
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10. 
Cover image for The data hero playbook : developing your data leadership superpowers
The data hero playbook : developing your data leadership superpowers
Author 
Hawker, Malcolm, 1968- author.
Preferred Shelf Number 
HD30.2 .H39 2025
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781394318186
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11. 
Cover image for Management, Tourism and Smart Technologies ICMTT 2023 Volume 2
Management, Tourism and Smart Technologies ICMTT 2023 Volume 2
Author 
Montenegro, Carlos. editor. Rocha, Álvaro. editor. (orcid)0000-0002-0750-8187 Cueva Lovelle, Juan Manuel. editor. (orcid)0000-0002-7812-7242 SpringerLink (Online service)
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https://doi.org/10.1007/978-3-031-43733-5
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12. 
Cover image for Management, Tourism and Smart Technologies ICMTT 2023 Volume 1
Management, Tourism and Smart Technologies ICMTT 2023 Volume 1
Author 
Montenegro, Carlos. editor. Rocha, Álvaro. editor. (orcid)0000-0002-0750-8187 Cueva Lovelle, Juan Manuel. editor. (orcid)0000-0002-7812-7242 SpringerLink (Online service)
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https://doi.org/10.1007/978-3-031-44131-8
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