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1. 
Cover image for Powering the lean enterprise : how to streamline operations, improve quality, and gain customer loyalty
Powering the lean enterprise : how to streamline operations, improve quality, and gain customer loyalty
Author 
Artzberger, Bill (PMP, LSSBB), author.
Preferred Shelf Number 
TS155
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003507420
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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2. 
Cover image for LOYALTY MANAGEMENT driving engagement with loyalty programs and customer experiences.
LOYALTY MANAGEMENT driving engagement with loyalty programs and customer experiences.
Author 
Ziliani, Cristina, author. Ieva, Marco (Research fellow in marketing), author.
Preferred Shelf Number 
HF5415.525
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003400783
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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3. 
Cover image for Developing B2B Social Communities KEYS TO GROWTH, INNOVATION, AND CUSTOMER LOYALTY
Developing B2B Social Communities KEYS TO GROWTH, INNOVATION, AND CUSTOMER LOYALTY
Author 
Brooks, Margaret. author. Lovett, J. J. author. Creek, Sam. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(330628.1)
Electronic Access 
http://dx.doi.org/10.1007/978-1-4302-4714-2
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4. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
Preferred Shelf Number 
ONLINE
Electronic Access 
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5. 
Cover image for Mobile Support in Customer Loyalty Management An Architectural Framework
Mobile Support in Customer Loyalty Management An Architectural Framework
Author 
Zeidler, Christian. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-8301-5
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6. 
Cover image for Customer Loyalty in Third Party Logistics Relationships Findings from Studies in Germany and the USA
Customer Loyalty in Third Party Logistics Relationships Findings from Studies in Germany and the USA
Author 
Cahill, David L. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-7908-1904-5
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7. 
Cover image for The customer excellence enterprise : a playbook for creating customers for life
The customer excellence enterprise : a playbook for creating customers for life
Author 
Simmons, Wayne (Customer experience expert), author. DeWitt, Tom (Director), author.
Preferred Shelf Number 
HF5415.5 .S559 2024
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394308408
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8. 
Cover image for Artificial Intelligence, Internet of Things, and Society 5.0
Artificial Intelligence, Internet of Things, and Society 5.0
Author 
Hannoon, Azzam. editor. (orcid)0000-0003-0468-7797 Mahmood, Abdullah. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
https://doi.org/10.1007/978-3-031-43300-9
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9. 
Cover image for AIxIA 2023 - Advances in Artificial Intelligence XXIInd International Conference of the Italian Association for Artificial Intelligence, AIxIA 2023, Rome, Italy, November 6-9, 2023, Proceedings
AIxIA 2023 - Advances in Artificial Intelligence XXIInd International Conference of the Italian Association for Artificial Intelligence, AIxIA 2023, Rome, Italy, November 6-9, 2023, Proceedings
Author 
Basili, Roberto. editor. Lembo, Domenico. editor. Limongelli, Carla. editor. Orlandini, Andrea. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
https://doi.org/10.1007/978-3-031-47546-7
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10. 
Cover image for Luxury retail and digital management : developing customer experience in a digital world
Luxury retail and digital management : developing customer experience in a digital world
Author 
Chevalier, Michel, author. Gutsatz, Michel, author.
Preferred Shelf Number 
HD9999 .L852 C34 2020
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119542360
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11. 
Cover image for Exploring Services Science 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
Exploring Services Science 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
Author 
Nóvoa, Henriqueta. editor. Drăgoicea, Monica. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
https://doi.org/10.1007/978-3-319-14980-6
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12. 
Cover image for Harvard business review : müşteri sadakatini artırmak
Harvard business review : müşteri sadakatini artırmak
Author 
İnan, Melis.
Preferred Shelf Number 
HF5415.525 H37 2012
Format: 
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13. 
Cover image for The Tasti D-Lite way social media marketing lessons for building loyalty and a brand customers crave
The Tasti D-Lite way social media marketing lessons for building loyalty and a brand customers crave
Author 
Amos, James. Emerson, B. J.
Preferred Shelf Number 
ONLINE
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14. 
Cover image for The shopper economy the new way to achieve marketplace success by turning behavior into currency
The shopper economy the new way to achieve marketplace success by turning behavior into currency
Author 
Crawford, Liz.
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ONLINE
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15. 
Cover image for Unlock behavior, unleash profits developing leadership behaviour that drives profitability in your organization
Unlock behavior, unleash profits developing leadership behaviour that drives profitability in your organization
Author 
Braksick, Leslie Wilk.
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ONLINE
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16. 
Cover image for The inside advantage the strategy that unlocks the hidden growth in your business
The inside advantage the strategy that unlocks the hidden growth in your business
Author 
Bloom, Robert H. Conti, Dave.
Preferred Shelf Number 
ONLINE
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17. 
Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary
The Starbucks experience 5 principles for turning ordinary into extraordinary
Author 
Michelli, Joseph A., 1960-
Preferred Shelf Number 
ONLINE
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18. 
Cover image for The Disney way harnessing the management secrets of Disney in your company
The Disney way harnessing the management secrets of Disney in your company
Author 
Capodagli, Bill, 1948- Jackson, Lynn, 1955-
Preferred Shelf Number 
ONLINE
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19. 
Cover image for Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
Author 
Facella, Paul. Genn, Adina M.
Preferred Shelf Number 
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20. 
Cover image for The ten demandments rules to live by in the age of the demanding consumer
The ten demandments rules to live by in the age of the demanding consumer
Author 
Mooney, Kelly. Bergheim, Laura, 1962-
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21. 
Cover image for Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stay
Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stay
Author 
Roman, Ernan.
Preferred Shelf Number 
ONLINE
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22. 
Cover image for Selling to the C-suite what every executive wants you to know about successfully selling to the top
Selling to the C-suite what every executive wants you to know about successfully selling to the top
Author 
Read, Nicholas A. C. Bistritz, Stephen J.
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ONLINE
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23. 
Cover image for Essentials of health care marketing
Essentials of health care marketing
Author 
Berkowitz, Eric N.
Preferred Shelf Number 
W 74.1 B513 2006
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24. 
Cover image for Loyalty myths : hyped strategies that will put you out of business-- and proven tactics that really work
Loyalty myths : hyped strategies that will put you out of business-- and proven tactics that really work
Author 
Keiningham, Timothy L.
Preferred Shelf Number 
HF5415.525 L695 2006
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