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1. 
Cover image for Müşteri ilişkileri yönetimi
Müşteri ilişkileri yönetimi
Author 
Başal, Murat, yazar.
Preferred Shelf Number 
HF5415.5 B37 2023
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2. 
Cover image for Müşteri şikayet yönetimi : ve örnek olaylar kavramlar-uygulamalar
Müşteri şikayet yönetimi : ve örnek olaylar kavramlar-uygulamalar
Author 
Şahin, Ayşe. Tor-Kadıoğlu, Cansu.
Preferred Shelf Number 
HF5415.52 M87 2021
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3. 
Cover image for Küçük işletmeler için sosyal medya
Küçük işletmeler için sosyal medya
Author 
Yalçın Güleç, Funda.
Preferred Shelf Number 
HF5415.1265 Y35 2018
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4. 
Cover image for Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia
Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia
Author 
Lokman, Anitawati Mohd. editor. Yamanaka, Toshimasa. editor. Lévy, Pierre. editor. Chen, Kuohsiang. editor. Koyama, Shinichi. editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://doi.org/10.1007/978-981-10-8612-0
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5. 
Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
Author 
Whyte, Grafton, author.
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ONLINE
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https://www.emerald.com/insight/publication/doi/10.1108/9781787696037
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6. 
Cover image for Implementing SAP¿̐ư CRM : the guide for business and technology managers
Implementing SAP¿̐ư CRM : the guide for business and technology managers
Author 
Kale, Vivek, author.
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ONLINE(356687.1)
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7. 
Cover image for Tüketici olma sürecinde sosyal ağlarda kurulan iletişim : Neden iletişim kurulur? İletişimin etkileri nelerdir?
Tüketici olma sürecinde sosyal ağlarda kurulan iletişim : Neden iletişim kurulur? İletişimin etkileri nelerdir?
Author 
Südaş, Hatice Doğan
Preferred Shelf Number 
HF5415.1265 S83 2015
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8. 
Cover image for İlişkisel pazarlamada seçme konular
İlişkisel pazarlamada seçme konular
Author 
Eren-Erdoğmuş, İrem. Gülsoy, Tanses Yasemin.
Preferred Shelf Number 
HF5415.55 I45 2015
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9. 
Cover image for 20. Ulusal pazarlama kongresi bildiri kitabı : 10-13 Haziran 2015, Eskişehir
20. Ulusal pazarlama kongresi bildiri kitabı : 10-13 Haziran 2015, Eskişehir
Author 
Ulusal Pazarlama Kongresi (20. : 2015 : Eskişehir) Anadolu Üniversitesi. Pazarlama ve Pazarlama Araştırmaları Derneği.
Preferred Shelf Number 
HF5415 U48 2015 V.1
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10. 
Cover image for Müşteri ilişkileri yönetimi
Müşteri ilişkileri yönetimi
Author 
Aktepe , Cemalettin Baş,Mehmet Tolon,Metehan
Preferred Shelf Number 
HF5415.5 A38 2015
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11. 
Cover image for Sosyal medya pazarlama
Sosyal medya pazarlama
Author 
Kırcova, İbrahim Enginkaya, Ebru.
Preferred Shelf Number 
HF5415.1265 K57 2015
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12. 
Cover image for En değerli ortağınızı keşfedin : müşteriniz
En değerli ortağınızı keşfedin : müşteriniz
Author 
Maden, Deniz
Preferred Shelf Number 
HF5415.55 M33 2013
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13. 
Cover image for Customer relationship management : concept, strategy, and tools
Customer relationship management : concept, strategy, and tools
Author 
Kumar, V. Reinartz, W.J. (Werner J.), joint author.
Preferred Shelf Number 
HF5415 K86 2012
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14. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
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15. 
Cover image for The 4A's of marketing creating value for customers, companies and society
The 4A's of marketing creating value for customers, companies and society
Author 
Sheth, Jagdish N. Sisodia, Rajendra.
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16. 
Cover image for Statistical methods in customer relationship management
Statistical methods in customer relationship management
Author 
Kumar, V., 1957- Petersen, J. Andrew.
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
Available by subscription from Safari Books Online
Ebook Library http://public.eblib.com/EBLPublic/PublicView.do?ptiID=974651
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17. 
Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author 
Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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18. 
Cover image for The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
Author 
Metz, Adam.
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19. 
Cover image for Customer lifetime value : reshaping the way we manage to maximize profits
Customer lifetime value : reshaping the way we manage to maximize profits
Author 
Bejou, David. Keiningham, Timothy L. Aksoy, Lerzan.
Preferred Shelf Number 
HF5415.55 C874 2012
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20. 
Cover image for Entity resolution and information quality
Entity resolution and information quality
Author 
Talburt, John R.
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Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9780123819727
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21. 
Cover image for Built to serve how to drive the bottom line with people-first practices
Built to serve how to drive the bottom line with people-first practices
Author 
Sanders, Dan J.
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22. 
Cover image for The Disney way harnessing the management secrets of Disney in your company
The Disney way harnessing the management secrets of Disney in your company
Author 
Capodagli, Bill, 1948- Jackson, Lynn, 1955-
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23. 
Cover image for Top market strategy applying the 80/20 rule
Top market strategy applying the 80/20 rule
Author 
Kruger, Elizabeth Rush.
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24. 
Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Author 
Azevedo, Abaet�e de. Pomeranz, Ricardo.
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25. 
Cover image for Data mining techniques in CRM inside customer segmentation
Data mining techniques in CRM inside customer segmentation
Author 
Tsiptsis, Konstantinos. Chorianopoulos, Antonios. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9780470685815
MyiLibrary, Table of contents http://www.myilibrary.com?id=249114&ref=toc
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26. 
Cover image for Social media 101 tactics and tips to develop your business online
Social media 101 tactics and tips to develop your business online
Author 
Brogan, Chris.
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ONLINE
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Click for information on Adobe Digital Editions version
Click for information on Adobe Digital Editions version
Click for information on Mobipocket Reader version
Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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27. 
Cover image for Müşteri ilişkileri yönetimi
Müşteri ilişkileri yönetimi
Author 
Aktepe , Cemalettin Baş,Mehmet Tolon,Metehan
Preferred Shelf Number 
HF5415.5 A38 2009
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28. 
Cover image for Customer relationship management : concepts and technologies
Customer relationship management : concepts and technologies
Author 
Buttle, Francis.
Preferred Shelf Number 
HF5415.5 B88 2009
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29. 
Cover image for The virtual customer : a new paradigm for improving customer relations in libraries and information services
The virtual customer : a new paradigm for improving customer relations in libraries and information services
Author 
IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.
Preferred Shelf Number 
Z 716.3 I385 2005
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30. 
Cover image for Managing learning and communication systems as business assets
Managing learning and communication systems as business assets
Author 
Gayeski, Diane M. (Diane Mary), 1953-
Preferred Shelf Number 
HD58.82 G39 2005
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31. 
Cover image for Müşteri ilişkileri yönetimi (CRM): Bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimi
Müşteri ilişkileri yönetimi (CRM): Bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimi
Author 
Alagöz, Selda Başaran.
Preferred Shelf Number 
HF 5415.5 A434 2004
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32. 
Cover image for Telecommunications Quality of Service Management
Telecommunications Quality of Service Management
Author 
Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter
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http://dx.doi.org/10.1049/PBTE048E
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33. 
Cover image for CRM redefining customer relationship management
CRM redefining customer relationship management
Author 
Peel, Jeffrey.
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ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
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34. 
Cover image for Customer relationship management systems handbook
Customer relationship management systems handbook
Author 
Sharp, Duane E.
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